More Garmin Connect Issues [solved]

7/28/2016

[update: I've just pushed the Uploader for Garmin 8.1 and Sportablet 9.1 to google play. It may take a few hours before they become available to you. They all work fine at this time, unless the guys at garmin change their mind again. If you still have problems, please check that you can at least log in and upload manually in garmin connect, because if their website doesn't work (they're doing heavy maintenance) there is no chance that my app can work. On the plus size, I managed to make the sign-in process slightly faster]

A few days ago I released a new version of the apps (8.0 / 9.0) fixing issues due to updates to the garmin connect websites.

Unfortunately those changes were just the beginning, and more have come, and the app is not working again. I know it's not pretty, but it's also not something I can control. I have to analyze the new protocol and come up with a fix. Again, I know you would like an ETA but reverse engineering is not an exact science.

If you have purchased the app in the past few days and you feel outraged, feel free to contact me for a refund (I'll need your order number). If you feel like you need to go and downrate the app on google play, go ahead: some people need to be on the left side of the IQ bell, so if that's your role I won't try to stop you.

Please follow sportablet on twitter or facebook for updates. I need to focus on the fix. Thanks.

21 Comments

Richard

7/28/2016 11:54:05

OK, thanks - can still export the fit/gpx files manually in the meantime, looking forward to the update.

Kristian

7/28/2016 14:29:30

Thanks Carlo for the great app (Uploader) and for efforts you put to make it working .
Just to report that GC upload is not working since 1-2 days again. I am using latest ver. 8 of Uploader. Seems that they are doing alot of changes on their site and that is the problem.

Carlo Pescio

7/28/2016 16:52:49

yes, this post comes after 8.0, more changes on their side. Will fix in 8.1 / 9.1 (I'll clarify in the text above)

Elano

7/28/2016 15:29:09

After upgrade to Uploader for Garmin new version 8.0, I sent some data training for Garmin Connect, and it worked fine. But, since yesterday (07/27/16), it doesn't work. The app receive the data, but can't send it to GC.

Carlo Pescio

7/28/2016 16:54:47

yes, this post comes after 8.0, more changes on their side. Will fix in 8.1 / 9.1

Elano

7/28/2016 16:59:42

Thanks, Carlo.

garethcross@hotmail.com

7/29/2016 15:02:25

do we need to do anything to or will your app we already have installed upgrade itself?

Michael Mastroserio

7/28/2016 15:35:25

Hey Carlo,

go ahead, your App is great and I think you will be fix the Problem soon. Export fit.files in the meantime manually to GC and wait for your Update!

Pieter Hoeks

7/29/2016 08:38:18

Hi Carlo. Thanks for your quick response.
The app is still great. No need to start up my computer but just my phone which is always on.

Carlo Pescio

7/29/2016 18:10:20

it depends on your settings in the play store app, which is overseeing the updates. You can still open the play store app, go to "my apps" and click update all or just my app to update manually if needed.

Eric

7/31/2016 21:48:52

Really appreciate your dedication to keeping these apps current. Keep up the awesome work!

Elwyn

8/1/2016 08:34:59

Hi. Thanks for the 8.1 update. The upload is working for me now.

However I have noticed one new issue -- the Elevation, Heart Rate and Run Cadence data do not display correctly on the Garnin website. The graphs show correctly when viewed "Over Distance" but not when viewed "Over Time". The data points all seem to be at time 0.00 seconds rather than being spread out over the time of the activity. This behaviour first appeared for me on Thursday 28th July. previously it worked fine.

Many thanks for your work on this app!

Elwyn

8/2/2016 09:13:13

Hi. An update to my previous comment -- I have just uploaded a new activity this morning directly to Garmin Connect from my PC (without using your mobile app) and got the same issue with graph display "Over Time".

It looks like the problem is with the Garmin website not your app. The 8.1 update is working fine! Thanks.

Elroy

9/16/2016 16:27:01

Hi Carlo

Thanks for the great app. It was working fine for a few days, but since yesterday I am getting communication error loading to garmin connect. Using samsung S5. Please can you help.

Elroy

9/16/2016 17:55:27

Carlo. Thanks for your great service. I have tried it about an hour ago and was working. 5/5.

Carlo

9/16/2016 19:04:40

Provo a scrivere in italiano.
Ho lo stesso problema da ieri 16/9. Comunication Error se provo a fare l'upload su Garmin Connect. Nessun problema invece su Strava.
Puoi aiutarmi, perché l'app. è veramente utile e ormai non posso più farne a meno.

Carlo

9/16/2016 19:11:38

Risolto. PlayStore non mi dava l'aggiornamento.

Green

9/22/2016 23:13:08

Samsung S7 not uploading to Garmin connect - communication error. Have the latest upgrade as well. Great app when working....

Carlo Pescio

9/22/2016 23:24:45

you probably need to update your password (looking at the latest post usually helps :-) http://www.sportablet.com/blog/garmin-connect-issues-solved

Larry G. Wapnitsky link

2/14/2017 20:02:25

As of this afternoon, i'm unable to upload to Garmin from the phone app. I've rebooted and reinstalled on a fresh OS, but no luck. Has the API changed again?

Carlo Pescio

2/14/2017 22:15:56

yeap: http://www.sportablet.com/blog/garmin-connect-upload-is-broken-a-fix-is-coming

More Garmin Connect Issues [solved]

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